1. Information We Collect
We collect information that you provide directly to us or generate through your use of our service, including:
- Account information (name, email address)
- Documents and photos you upload for processing
- Usage data and interaction with our services
2. How We Use Your Information
We use the information we collect generally to:
- Provide and maintain our services
- Process your uploads and requests
- Send you important notifications
- Improve our services
3. Facial Data Processing for Visa Photo Compliance
To provide the core functionality of checking visa photo compliance, we process the photos you upload. This involves analyzing facial features and geometry.
- Collection: We derive facial geometry data from the photos you upload. This includes analyzing elements like the position of facial features (eyes, chin), hair, detection of smiles or non-neutral expressions, presence of accessories like sunglasses, and overall face visibility to generate compliance checks. This data is collected solely for the purpose of assisting you with visa photo requirements.
- Use: This facial data is used exclusively to perform automated checks against visa photo requirements, such as background validity, facial alignment, dimension checks, and detection of obstructions or non-neutral expressions.
- Security: We recognize the sensitivity of facial data and implement specific technical and organizational security measures to protect it during processing and storage. Access is strictly controlled.
- Sharing & Disclosure: Your facial geometry data is not sold or shared with third parties for their own purposes. It may be processed by essential service providers (e.g., cloud infrastructure) under strict confidentiality agreements solely to facilitate the compliance check service. We will only disclose this data if legally required.
- Retention: Uploaded photos and the derived facial data are stored securely within your personal account until you request deletion. You can delete specific photos or your entire account at any time, which will permanently remove all related photos and derived facial data (see Section 7 for your rights).
4. General Data Security
Beyond the specific measures for facial data, we implement appropriate technical and organizational security measures to protect all your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.
5. General Data Sharing and Disclosure
We do not sell your personal information. Apart from the specific handling of facial data described in Section 3, we may share other information with:
- Service providers who assist in our operations under confidentiality agreements
- Law enforcement when required by law or to protect rights and safety
6. General Data Retention
We retain general account information as long as your account is active. Other data, excluding facial data (covered in Section 3), is retained as needed for legitimate business purposes like account recovery or dispute resolution, or as required by law.
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your account, uploaded photos, and associated facial data
- Opt-out of non-essential communications
8. Contact Us
If you have any questions about this Privacy Policy or our handling of your data, please contact using methods provided in the footer.
Last updated: May 31, 2025